What is an AI customer service chatbot – when to build one and when to wait
An AI chatbot answers customers in natural language based on your company's documents. This article explains which situations it suits and where its limits are.
Category: AI Chatbots
Chatbots and AI assistants that answer customers and staff from your company's documents.
What is RAG – how to make a chatbot answer correctly from your company's documents
RAG lets AI look up your documents before answering. It is a common technique for keeping a chatbot close to your company's real information.