Case study: building a bilingual website and an AI assistant for my own business in one day
The first project is this very website: 30 pages, two languages, an assistant that answers from the articles. This article records the approach, what AI did, what a person decided and what went wrong.
Where should a business start with AI – 5 steps to choose your first problem
Most AI projects stall because the wrong task was chosen first. The five steps below help you pick a problem that is small, measurable and worth doing.
What is an AI customer service chatbot – when to build one and when to wait
An AI chatbot answers customers in natural language based on your company's documents. This article explains which situations it suits and where its limits are.
Workflow automation with AI – 7 repetitive tasks to hand to machines first
Seven groups of office tasks that usually pay off quickly when automated, with notes on which steps still need human review.
AI training for employees – a 4-week plan built on real work
Buy tools without training and few people will use them. This four-week plan uses each department's real work as the exercises.
Data security when using AI – 6 things to settle before putting company documents in
Before staff paste documents into AI tools, a business should agree on these six points to avoid leaking customer information and trade secrets.
How to write prompts for office work – an easy 4-part formula
Role, context, task, format: four parts that help AI return something you can use right away instead of a generic answer.
What is RAG – how to make a chatbot answer correctly from your company's documents
RAG lets AI look up your documents before answering. It is a common technique for keeping a chatbot close to your company's real information.
What is RAG – how to make a chatbot answer correctly from your company's documents
RAG lets AI look up your documents before answering. It is a common technique for keeping a chatbot close to your company's real information.
Costing an AI project – the items people usually miss
Tool fees are only one part. This article lists the costs of an AI project so you can budget more realistically.
Where should a business start with AI – 5 steps to choose your first problem
Most AI projects stall because the wrong task was chosen first. The five steps below help you pick a problem that is small, measurable and worth doing.
What is an AI customer service chatbot – when to build one and when to wait
An AI chatbot answers customers in natural language based on your company's documents. This article explains which situations it suits and where its limits are.
Workflow automation with AI – 7 repetitive tasks to hand to machines first
Seven groups of office tasks that usually pay off quickly when automated, with notes on which steps still need human review.
AI training for employees – a 4-week plan built on real work
Buy tools without training and few people will use them. This four-week plan uses each department's real work as the exercises.