Chatbots & AI assistants
An AI assistant answers customers or staff based on your company's own documents: price lists, policies, user guides, internal processes.
What an AI assistant can do
- Answer repeated questions about products, prices, delivery and warranty outside working hours.
- Collect customer details (needs, phone number) and pass them to the staff member in charge.
- Internal lookup: new staff ask about processes and policies without having to bother colleagues.
- Hand over to a real person when a question is out of scope or the customer is unhappy.
How we deliver
- Collect and clean the documents. Answer quality depends directly on the documents that go in.
- Build the assistant and a test question set. We use real customer questions to test it before customers get access.
- Plug into the channels you already use. Website, fan page or an internal chat tool, depending on what each channel technically allows.
- Monitor conversations. Review wrong answers, add documents, adjust the assistant's limits.
What to know first
An AI assistant can give wrong answers. That is why we always limit its answers to your documents, provide a path to a staff member, and never let the AI decide anything involving money or commitments to customers. See also What is RAG.
Solutions built on Claude (Anthropic)