Knowledge hub

A collection of guides on applying AI in business, organised by topic. Pick the topic you need, or look up a term quickly in the AI glossary.

Security & data

Keeping customer data and internal documents safe when using AI.

• Data security when using AI – 6 things to settle before putting company documents in

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Chatbot AI

Chatbots and AI assistants that answer customers and staff from your company's documents.

• What is an AI customer service chatbot – when to build one and when to wait
• What is RAG – how to make a chatbot answer correctly from your company's documents

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AI training

How to help your team use AI fluently in everyday work.

• AI training for employees – a 4-week plan built on real work

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Real projects

Notes on completed projects: the problem, the approach, the measured results and what went wrong.

• Case study: building a bilingual website and an AI assistant for my own business in one day

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Prompt AI

How to brief AI so you get results you can use right away.

• How to write prompts for office work – an easy 4-part formula

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Automation

Connect the software you already use and hand repetitive work to machines.

• Workflow automation with AI – 7 repetitive tasks to hand to machines first
• n8n, Make or Zapier – which automation tool for a small business

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Applying AI

Choosing the right problem, costing it and planning the roadmap for bringing AI into your business.

• Where should a business start with AI – 5 steps to choose your first problem
• Costing an AI project – the items people usually miss
• AI readiness self-assessment for businesses – 12 questions

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